Frequently Asked Questions (FAQ)
Do you have questions?
Welcome to our FAQ section. This resource provides clear and concise answers to the most common inquiries regarding our personalized promotional products, custom online stores, and corporate gift boxes. Whether you are coordinating a branding campaign, organizing a corporate event, or selecting business gifts, our team is here to provide the support you need.
At SOBEZONE, minimum order quantities vary depending on the product type and level of customization required. For some promotional items, such as branded pens, reusable water bottles, or custom stationery, you can start at 25–50 units. For fully customized corporate gift boxes or made-to-order branded products, the minimum may be higher depending on the supplier and printing technique.
For in-stock promotional products sold through a corporate online store, we prepare and ship orders within 1 to 3 business days. Delivery within Canada usually takes 1 to 7 business days, depending on the destination. International shipping is also available.
For custom-made or out-of-stock items, the typical turnaround time is 2 to 4 weeks, depending on the type of product and delivery location. If you’re on a tight schedule, we offer express service options with rush production and delivery in 24 to 72 hours.
SOBEZONE makes it easy to deliver high-quality branded gifts and promotional items fast and hassle-free.
Yes. SOBEZONE offers turnkey logistics and fulfillment services, including secure warehousing, real-time inventory management, personalized kitting, bulk shipping, and multi-address drop shipping. We handle everything from storage and assembly to national and international delivery of branded merchandise and promotional items.
Whether you're managing a corporate online store, sending out custom swag boxes, fulfilling bulk promotional product orders, or coordinating multi-branch shipping, our team ensures every step is handled efficiently and reliably.
From custom welcome kits to branded trade show giveaways, we provide seamless logistics support—so you can focus on engagement while we take care of execution.
At SOBEZONE, we offer complete support for turnkey projects—from branded promotional products to personalized corporate gift boxes. Our team co-develops impactful concepts that reflect your goals, brand, and values.
With our Design+ service, we provide a tailored, strategic approach to help you create meaningful, long-lasting, and fully customized items. If a product you need doesn’t exist, we can collaborate to develop a custom solution that meets your specific criteria and objectives. We also specialize in sourcing and designing gift & premium items that elevate your brand perception and offer a high-end experience for your audience.
We manage every step: ideation, product selection, customization, eco-friendly packaging, and delivery. Whether for a product launch, incentive campaign, corporate event, or year-end gift, we transform your ideas into memorable brand experiences.
SOBEZONE offers a variety of premium promotional product customization techniques tailored to the item type and desired effect. Our most popular methods include premium embroidery for textiles, durable laser engraving for wood and metal, high-definition UV printing, and cost-effective screen printing for large quantities.
We provide expert recommendations to help you choose the best technique for your branding goals and supply a visual mockup before production to ensure the final result perfectly reflects your brand image.
Yes. Since our founding over 15 years ago, we prioritize local and Canadian sourcing. We collaborate with a network of local and international suppliers to offer a diverse selection of products made in Quebec, Canada, or beyond, depending on your needs and budget, including eco friendly promotional items, custom branded office supplies, and branded apparel from local suppliers. By choosing SOBEZONE you can support eco-friendly local purchasing while avoiding import delays and price surges caused by geopolitical factors. This offers a strategic, sustainable, and reliable solution for your corporate gift and promotional product projects.
A customized corporate online store simplifies order management by centralizing everything in one clear, fast platform. It offers real-time inventory control, reducing lost or forgotten orders. It helps manage quantities efficiently, avoids last-minute rush orders, and enables economies of scale.
Additionally, it protects your brand image by ensuring employees and branches receive consistent, pre-approved items. Even with small volumes, grouping orders for apparel, gifts, and promo products reduces costs and improves ROI. Ideal for corporate apparel, gift boxes, and trade show giveaways.
SOBEZONE’s turnkey online store is a user-friendly, fully customizable platform designed to save you time and simplify corporate purchasing. Available in English, French, and Spanish, it adapts to your brand identity with your logo, colors, and product selection.
Our platform features real-time inventory tracking, detailed order and visitor analytics, employee credit management, promo codes, and pre-ordering capabilities—all without any programming required. Even if you don’t keep your own inventory, we can quickly set up a store with pre-approved, ready-to-ship products.
Payment is secure and flexible, offering options like credit cards, purchase orders, point systems and monthly invoicing. The point system is ideal for employee recognition programs, helping you engage your team through branded incentives.
You can feature a wide range of customizable products: corporate apparel, branded office supplies, eco-friendly accessories, personalized corporate gifts, welcome kits, and more. Every product reflects your brand image and offers practical value to employees or clients.
Our team supports you in selecting and customizing products tailored to your recognition programs, events, or marketing activations. Each item is curated to reflect your brand and campaign goals.
Yes. SOBEZONE can build a secure, private-access corporate online store exclusively for your employees. This branded platform allows you to offer custom corporate gifts, uniforms, promotional items, swag boxes, and employee recognition products, all while maintaining full control over user access, product availability, and inventory.
Each store is fully tailored to your brand, including logo integration, color palette, product selection, and more. You can choose to enable real-time inventory tracking, integrate employee credit systems (points or dollar value), and offer personalized products with your logo.
This solution streamlines the distribution of branded items, simplifies internal requests, and enhances the employee experience, all while giving your organization better visibility and control over promotional spending.
Absolutely. Our corporate online store platform is fully secure and built to meet professional security standards. It uses SSL encryption, user access controls, and secure payment gateways (including Stripe, purchase orders, and account credit options). All employee and order data is handled with strict confidentiality and compliance.
There are no setup or programming fees, and the platform is turnkey, reliable, and scalable whether you're a small or a large organization. All data is stored in full compliance with Canadian and American data protection standards, ensuring your information remains safe and private at every step.
You can include a diverse selection of customizable items in your branded corporate gift box. From branded welcome gift boxes to holiday gift sets, we include items like personalized drinkware, custom stationery, snacks, eco-friendly products, office accessories, apparel, personal care items, mugs, pens, notebooks, tote bags, and more.
Each box can feature a handwritten note or personalized message to add a thoughtful touch. SOBEZONE helps you select products aligned with your brand and HR or marketing goals to create memorable, impactful gift experiences.
Production usually takes 2 to 4 weeks depending on customization complexity, order quantity, and product availability. Delivery across Canada generally requires 1 to 7 business days after production. We can also offer international delivery and shipping time will vary depending on the country.
For urgent campaigns, we offer expedited 24-48 hour personalization services with proactive project management to ensure on-time delivery without quality compromise.
Minimum order quantities vary depending on the selected items and customization. Whether you're launching a pilot project, preparing welcome kits for new employees, or sending one-time corporate gifts to key clients, SOBEZONE offers flexible, custom solutions.
You can choose custom products that reflect your brand identity, even in small volumes, without compromising on professional quality. For larger orders, we provide volume-based pricing, economies of scale, and tailored options to meet your specific goals and budget.
Yes. At SOBEZONE, you can create fully customized corporate gift boxes tailored to different departments, locations, hierarchy levels, or even individual preferences. Each gift box can be adapted based on the recipient’s profile (language, role, region) while preserving full brand consistency across all variations.
This personalized gifting approach allows you to offer meaningful, high-impact experiences to your employees, partners, or clients. Whether you're managing large teams or multiple offices, SOBEZONE supports you in designing and delivering each variation efficiently without adding complexity to your logistics.
Yes, SOBEZONE offers a wide selection of eco-friendly promotional products made from recycled, biodegradable, or locally sourced materials. Our range includes stainless steel reusable bottles, organic cotton bags, pens made from recycled plastics, and notebooks made from recycled or seed paper.
We prioritize these sustainable options to help reduce your environmental footprint and highlight your commitment to corporate social responsibility (CSR) and environmental, social, and governance (ESG) principles, a policy we have upheld since 2018. With SOBEZONE, you get environmentally responsible products without compromising on quality.
Quality is our top priority. We select durable, long-lasting materials to ensure every personalized promotional product withstands regular use. Your brand deserves more than disposable promotional items — each product undergoes strict testing, and our customization methods deliver professional, lasting results for a polished brand impression. Every item is made to last and reinforce your brand with pride.
Absolutely. The key to successful promotional products is choosing relevant, high-quality items that people actually use daily. At SOBEZONE, we offer custom promotional products across Canada and beyond—including branded reusable water bottles, eco-friendly promotional items, and custom logo pens and stationery.
These products become part of everyday life, helping your brand stay visible while also reducing waste. Whether for employee recognition, trade shows, client gifts, or as part of a gift with purchase campaign, we focus on items designed to deliver long-term impact and authentically reflect your company’s values.
We work closely with our clients—whether they need high-volume custom items through our Design+ service (such as cosmetic pouches, snack containers, or wine glasses), or ready-to-ship promotional items like tote bags, openers, or reusable drinkware. We’ll brainstorm with you based on your budget, product line, and delivery timeline to recommend the best items that enhance perceived value and drive sales.
By investing in useful, durable promotional products, you significantly increase the chances they’ll be kept and used regularly—making them one of the most cost-effective marketing tools. Unlike fleeting ads, quality promo items continue to generate brand exposure weeks or even months after distribution, providing excellent return on investment (ROI).
SOBEZONE is a Canadian, women-owned business offering turnkey solutions for custom promotional products, personalized corporate gift boxes, and eco friendly branded items. We support your business from concept to delivery, including product design, customization, inventory management, and multi-address fulfillment across Canada and internationally.
With over 15 years of experience, we create branded welcome gift boxes, corporate apparel with logos, and promotional giveaways for trade shows tailored to your audience. Our team ensures product quality, brand consistency, and fast turnaround, whether for employee appreciation, client retention, or events.
We also prioritize sustainable sourcing and offer eco-conscious promotional products from local Canadian suppliers. Choosing SOBEZONE means partnering with experts who elevate your brand with impactful, responsible promotional solutions.
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